Features
Knowledge Base
Upload documents to enrich AI content generation with your expertise.
What is the Knowledge Base?
The Knowledge Base lets you upload your own documents (articles, guides, FAQs, product specs) so that ReachSurge's AI uses your specific knowledge when generating content. This ensures generated articles reflect your brand's expertise and terminology.
How It Works
- Upload text: paste or upload document content
- Automatic chunking: text is split into ~380-word overlapping segments
- AI embedding: each chunk is converted to a vector embedding using Gemini
- RAG retrieval: when generating content, relevant chunks are retrieved and injected as context
Setting Up
- Go to Settings → Knowledge Base
- Click Create and name your knowledge base
- Paste document text into the upload field (minimum 50 characters)
- Click Upload & Embed. Processing takes a few seconds
Use Cases
- Brand voice consistency: upload your style guide so AI matches your tone
- Product knowledge: upload product specs so articles reference accurate details
- Industry expertise: upload research papers or reports for data-backed content
- FAQ enrichment: upload existing FAQs to improve generated FAQ sections
FAQ
Which plans include the knowledge base? Growth and Enterprise. Creating a knowledge base and uploading to it both require Growth or above, and the stored-chunk allowance is 10,000 on Growth and 50,000 on Enterprise. Free and Starter plans have no chunk allowance, so the feature is unavailable on those tiers.
How many knowledge bases can I create? There's no cap on the number of knowledge bases on Growth or Enterprise. Create separate KBs for different topics or websites. The limit that applies is the total stored chunks across them.
What file formats are supported? Plain-text paste, plus PDF, DOCX, TXT, MD, and CSV file upload.
Does the knowledge base affect all content generation? Automatically, in most cases. If a knowledge base is bound to the website (or you have exactly one seeded knowledge base that isn't bound to a specific site), we apply it to every article we generate, including scheduled and autopilot ones, without you selecting it each time. You can override the choice, or opt out entirely, in the generate dialog.